> ## Documentation Index
> Fetch the complete documentation index at: https://help.meet-ariel.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Phone

> Phone Calling

Your assistant has a dedicated phone number and can handle calls in three ways: inbound calls to the assistant number, outgoing calls that you instruct it to make, and scheduled warmup calls that bridge you in.

## Call Types

<CardGroup cols="3">
  <Card title="Inbound Calls" icon="phone">
    Calls placed to your assistant’s dedicated number. Ariel answers, qualifies, and takes action.
  </Card>

  <Card title="Outgoing Calls" icon="outgoing-call">
    You ask Ariel to call a contact with a clear purpose; it calls on your behalf.
  </Card>

  <Card title="Warmup Calls" icon="calendar">
    Schedule a call; Ariel dials the contact first, then bridges you in and records the call.
  </Card>
</CardGroup>

## Inbound Calls

* People call your assistant’s number directly
* Ariel answers using your configured greeting and style
* Captures intent, routes, and can schedule, take notes, or pass through key info

## Outgoing Calls

Ask Ariel to call someone with a purpose (e.g., confirm a time, request details, qualify a lead). Ariel places the call and follows your instructions.

### Typical flow

* You provide the contact and the objective of the call
* Ariel calls from the assistant number and follows your guidance and tone
* Outcomes and notes are saved for future context

## Warmup Calls

Warmup calls let you schedule a call for a specific time. Ariel will:

<Steps>
  <Step title="Call the contact first (from assistant number)">
    At the scheduled time, Ariel dials the contact using your assistant’s number to confirm they’re available.
  </Step>

  <Step title="Bridge you into the call">
    If the contact picks up, Ariel then calls you and bridges the line so you’re talking through the service.
  </Step>

  <Step title="Record for reference">
    The call is recorded for future reference and notes are attached to your timeline.
  </Step>
</Steps>

<Info>
  All calls handled through Ariel are recorded within your own assistant. Recordings let you review conversations later and help your assistant improve over time. These recordings are private to you and are never shared with anyone else.
</Info>

<Warning>
  You are responsible for ensuring call recipients are notified that the call is being recorded and for complying with all applicable consent and recording laws in your jurisdiction.
</Warning>

## Use Cases

* Appointment scheduling and confirmations
* Qualification and information gathering
* Coordinating logistics and follow‑ups